Policies

Introduction

Your privacy is of utmost importance to us, and it is our policy to safeguard and respect the confidentiality of information and the privacy of individuals. This Privacy Policy outlines how Volnex collects, uses, and manages your personal information received from you or third parties in connection with our services, including the use of our website (www.volnex.com) and other related platforms like the Client Portal (https://secure.volnex.com).

By using Volnex websites, you consent to the collection and use of personal information as described in this Privacy Policy.

Data Collection

To provide our services effectively, we collect personal information directly from you, such as:

• Personal and financial details required during registration.
• Documents for KYC and AML compliance (e.g., Passport, ID, utility bills).
• Corporate documents for corporate accounts.

We retain your data for a minimum of five years, even after you terminate your relationship with Volnex, to comply with regulatory requirements.

Use of Personal Data

We use your personal information for:

• Verifying identity and suitability for our services.
• Managing your account and processing transactions.
• Providing information on products, services, and relevant updates.
• Enhancing our website and services.
• Statistical analysis to improve future offerings.

Cookies

Cookies are used to enhance your experience on our website by tracking visitor behavior and preferences. By continuing to use our website with cookies enabled, you consent to our use of cookies. You may block cookies through your browser settings, but this might affect website functionality.

Security

Volnex employs strict security measures, including SSL certificates, to protect your personal information. You are responsible for maintaining the confidentiality of your account credentials.

Disclosure

We do not share your personal information with third parties except:

• As required by law.
• For legitimate business purposes.
• With your consent.

Your Privacy Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your data.
• Opt-out of certain communications.

Requests can be made through the Client Portal or by contacting support@volnex.com.

Modifications

Volnex reserves the right to update this Privacy Policy at any time. Continued use of our services after updates constitutes your acceptance of the changes.

Legal Disclaimer

We may disclose personal information to comply with legal requirements. Volnex is not liable for unauthorized use of your data resulting from your negligence or third-party misuse.

Trading Hours

The trading hours depend on the financial instrument and market. Volnex provides access to trading 24/5, with instruments available during their respective market hours.

Account Management

Clients are responsible for managing their account settings, maintaining sufficient funds, and keeping personal credentials confidential. Unauthorized access due to negligence may result in financial losses.

Margin Requirements

Volnex applies margin requirements based on instrument volatility and market conditions. Clients must monitor margin levels and ensure adequate funds to prevent liquidation.

Fees and Charges

Transaction fees, spreads, and other charges are detailed in your account terms. It is the client's responsibility to stay informed about any updates to these fees.

Order Execution

Volnex ensures fair and transparent order execution. However, market conditions may cause slippage or re-quotes. Clients should understand these risks before trading.

Risk Disclosure

Trading involves significant risk and may not be suitable for all investors. Clients should fully understand the risks and seek independent advice if necessary.

Termination

Volnex reserves the right to terminate accounts in cases of suspected fraudulent activity, policy violations, or regulatory breaches.

Dispute Resolution

Any disputes arising from trading activities should be submitted in writing to Volnex's support team. Unresolved issues will be addressed through arbitration, as outlined in your account agreement.